Refund
Terms.
Our complete policy on subscription cancellations, refunds, and billing disputes. Designed to be fair, transparent, and simple. No success fees. No hidden charges. Cancel any time.
Overview & Commitment
These Refund Terms describe VentureSuite's policy on subscription cancellations, refunds, and billing disputes. They form part of our Terms of Service and apply to all paid subscriptions and service engagements on the Platform.
Our commitment: VentureSuite operates on a flat subscription model. There are no success fees, no commissions on capital raised, and no hidden charges. We believe you should only pay for the Platform when you see value in it. That is why we offer a 14-day free trial on all paid plans — no card charged until day 15.
14-Day Free Trial
All paid founder subscription plans (Basic, Pro, and Premium) include a 14-day free trial period for new accounts.
Cancel before day 15 = zero charge, guaranteed. If your card is charged in error during a valid trial period, contact us immediately and we will issue a full refund within 3 business days.
Monthly Subscription Cancellation
Monthly subscriptions (Basic, Pro, Premium) are billed in advance at the beginning of each monthly billing cycle.
| Action | Effect | Refund |
|---|---|---|
| Cancel during free trial (days 1–14) | Account reverts to Free plan immediately | No charge — full refund of ₹0 |
| Cancel within 48 hours of first paid charge | Subscription cancelled, account reverts to Free | Full refund of first charge |
| Cancel after 48 hours of charge | Access continues until end of billing period | No refund for current period |
| Downgrade plan (mid-cycle) | Takes effect next billing cycle | No partial refund; credit applied if applicable |
| Upgrade plan (mid-cycle) | Immediate; pro-rated charge for remainder of period | N/A — pro-rated charge only |
To cancel your monthly subscription:
- Log in → Settings → Subscription → Cancel Plan.
- Confirm cancellation in the dialog box. You will see the exact date your access ends.
- Your data and campaign are archived (not deleted) for 90 days after cancellation.
- You may resubscribe at any time and your data will be restored.
Annual Subscription Refunds
Annual subscriptions are charged upfront for a full 12-month period at a 25% discount compared to monthly pricing. Our refund policy for annual subscriptions reflects both your right to cancel and our costs incurred.
| Cancellation Timing | Refund Amount | Processing Time |
|---|---|---|
| Within 14 days of annual charge | Full pro-rated refund for unused months (minimum 10 months refunded) | 5–7 business days |
| 15–90 days after annual charge | Pro-rated refund for unused complete months (from month 4 onward) | 5–7 business days |
| After 90 days | No refund — access continues until end of annual period | N/A |
| Account terminated by VentureSuite (our fault) | Full pro-rated refund for remaining subscription period | 3 business days |
| Account terminated by VentureSuite (Terms violation) | No refund | N/A |
When a pro-rated refund is issued on an annual subscription, the refund is calculated based on the annual price (not the higher monthly price). The 25% annual discount applies to the months used, and refund is issued for the unused months at the discounted annual rate.
Example: Pro Annual plan at ₹89,988/year (₹7,499/month). Cancelled after 3 months. Refund = 9 months × ₹7,499 = ₹67,491 — issued to original payment method within 5–7 business days.
Venture Services Refunds
Venture Services engagements (fundraising support, GTM consulting, strategy retainers) are governed by separate service agreements signed at the start of each engagement. The following principles apply:
No refund where: The engagement was cancelled due to the client's failure to provide required information or cooperation, the client has received and retained the primary deliverable, or the cancellation is in breach of the service agreement.
Billing Disputes
If you believe you have been incorrectly charged, please contact us promptly. We are committed to resolving all billing disputes fairly and quickly.
- Disputes must be raised within 60 days of the charge date.
- Contact us at legal@theventuresuite.com with: your account email, the charge amount, the charge date, and a description of why you believe the charge is incorrect.
- We will acknowledge your dispute within 24 hours and provide a resolution within 5 business days.
We ask that you contact us before initiating a chargeback with your bank or credit card provider. Chargebacks initiated without prior contact may result in account suspension pending investigation. If a chargeback is found to be unjustified (e.g., subscription was active and services were provided as described), we reserve the right to terminate your account and pursue recovery of the chargeback amount plus applicable processing fees.
GST-compliant tax invoices are automatically generated for all paid transactions and are available for download from your account (Settings → Billing → Invoices). If you need a corrected invoice, contact legal@theventuresuite.com.
Exceptions & Special Circumstances
We recognise that circumstances beyond a user's control may affect their ability to use the Platform. We review the following exceptions on a case-by-case basis:
Exception requests must be submitted to legal@theventuresuite.com with the subject line "Refund Exception Request" and relevant supporting documentation. Decisions are final but may be appealed to our CEO at legal@theventuresuite.com.
How to Request a Refund
The process for requesting a refund is simple and takes less than 5 minutes:
Contact for refunds:
Email: legal@theventuresuite.com
Response SLA: 24 hours acknowledgement · 5 business days resolution
Escalation: legal@theventuresuite.com
Billing question
or refund request?
Our billing team responds within 24 hours. All eligible refunds are processed within 5 business days to your original payment method.
